`. You can check how to get IDs [here](https://support.discord.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID).
# Managing requests
This guide will teach you how to manage all types of requests
Requests are a way of communication between whoever is requesting the change and the connection moderators/owner. There currently are two types of requests, nickname changes, and channel connection requests.
## Channel connection requests
{% hint style="info" %}
Channel connection requests are only sent if the Privacy setting is set to `request`
{% endhint %}
These requests are sent whenever someone tries to connect to your connection. They will appear as a `C` request in `/manage requests`. If the user who is trying to connect a channel has the `MANAGE_CHANNELS` connection permission, the channel will connect directly without passing by requests.
## Channel nickname edit requests
{% hint style="info" %}
Channel nickname edit requests are only sent if the ChangeNickname setting is set to `request`
{% endhint %}
These requests are sent whenever someone tries to perform `/setnick` on a channel. They will appear as an `N` request in `/manage requests`. If the user who is trying to edit the nickname has the `MANAGE_NICKNAMES` connection permission, the nickname will be updated directly without passing by requests.
## Managing requests
{% hint style="info" %}
Make sure you selected the right connection using `/select` before proceeding
{% endhint %}
Connection owners/moderators can manage requests with the `/manage requests` command.
The user will be presented with 3 buttons as well as a request selection menu.
### Accepting/Rejecting requests
Select the appropriate request using the select menu. Its information will appear in the embed.
Press the `Accept` button to accept the request and approve the action\
Press the `Reject` button to deny and delete the request
### Clearing all requests
To clear all requests, press the `CLEAR ALL` button. You will be asked for confirmation, press the `Confirm` button to confirm the clearing. If you change your mind, press `Cancel`.
# Managing Connection Roles
# Editing roles
This page will teach you everything about Connection Roles
Connection roles are similar to Discord roles, except each user can only have 1 role.
You can manage your connection roles using `/manage roles` with the connection of your choice.
Each connection can have up to 12 roles
## Creating roles
You can create a role with the green **Create** button. This will create a role named "new role" with `SEND_MESSAGES` permission and will be placed at position 2. You can modify this role as you wish
## Modifying roles
### Selecting the role to modify
Some buttons are disabled if you didn't select a role yet. You can select a role using the select menu and clicking the appropriate role
{% hint style="info" %}
You must do this every time you want to modify a new role
{% endhint %}
### Main Menu
#### Changing the name
To change the name of the role, press the blue **Edit Name** button. This will ask you to send a message with the appropriate role name as its content. Once you send the message, you should see the role list update.
#### Deleting a role
You can delete a role using the red **Delete** button. Make sure you selected the right role before doing so, as there is no confirmation prompt.
{% hint style="warning" %}
You can't delete the everyone role, but you can modify it in almost every other way
{% endhint %}
#### Changing role order
Role order or role priorities affect who can do what to different users of the connection, for example, people with a role of priority 3 can't manage a user with a role of priority 6.
To change them, press the Change Role Order button and then select the roles in the order you want them to appear in the list. The priority numbers will be assigned automatically
{% hint style="warning" %}
You cannot reorder the everyone role, but you can modify it in almost every other way
{% endhint %}
### Secondary menu
To switch to the secondary menu, make sure you have a role selected and press the gray **Edit role** button. This will switch the button disposition to the second editing menu. You can return to the main menu by pressing the red **Back** button
#### Changing permissions
Press the **Edit Permissions** button and select the permissions you wish to give the role. The order does not matter.
Learn about the different role permissions here:
{% content-ref url="/pages/SFUhF8BaHLoRw45zTUCw" %}
[Role permissions](/guides/managing-connection-roles/editing-roles/role-permissions)
{% endcontent-ref %}
#### Editing prefixes and suffixes
Prefixes and suffixes appear before and after the user's display name in the connection chat. These can be text or emojis of your choice.
Press the Edit Suffix or Edit Prefix buttons and send the content in the chat once the bot asks you to.
# Role permissions
The different role permissions and what they do
| Permission name | Description |
| ----------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| ADMINISTRATOR | Gives **EVERY** permission |
| MANAGE\_BANS | /moderation ban \*
/moderation unban \*
/manage bans
|
| MANAGE\_CHANNELS | /connect
/disconnect
/manage channels
|
| MANAGE\_MESSAGES | /message delete (any message)
/manage filters
|
| MANAGE\_MUTES | /moderation mute
/moderation unmute
|
| MANAGE\_NICKNAMES | /setnick
⚠️ This permission only applies if ChangeNickname setting is disabled
|
| MANAGE\_REQUESTS | `/manage requests` |
| MANAGE\_ROLES | /setrole
/manage roles
|
| MANAGE\_SETTINGS | `/manage settings` |
| MENTION\_EVERYONE | Mention everyone in chat using `&everyone` or `&here` (& can be changed with `PingChar` setting) |
| SEND\_MESSAGES | Send messages in the connected chat |
# Assign roles to users
This page will show you how to assign roles to users
## Assigning a role
To assign a role to a user, use the `/setrole` command while selecting the user you wish to assign the role to.
A select menu will pop up asking you to select the role you wish to apply to the user
{% hint style="info" %}
Each user can only have 1 role
{% endhint %}
## Removing a role
To remove a role from a user, use the `/setrole` command and then select the everyone role.
# Frequently Asked Questions
Questions asked frequently by the community
## How do I get rid of the typing message?
The setting to manage the typing message is called `TypingMessage` or `TM` as a shortcut.
We encourage you to check out the Setting customization guide.
{% content-ref url="/pages/UlDAlNoQQonWdTzk47oF" %}
[Customizing settings](/guides/customizing-settings)
{% endcontent-ref %}
## How do I mention people across servers?
You can use the `&` character by default. \
Example: `&MrTomato#9412`, `&everyone` or `&here`
### User pings
The mention will be replaced across the appropriate servers
This mention only pings the user once, in the latest channel they sent a message in.
### Everyone/here pings
`&everyone` will be replaced with `@everyone`, which mentions every user in a server\
`&here` will be replaced with `@here` which only mentions online users
{% hint style="info" %}
You must have the `MENTION_EVERYONE` connection permission for the bot to parse everyone/here mentions.
{% endhint %}
{% content-ref url="/pages/SFUhF8BaHLoRw45zTUCw" %}
[Role permissions](/guides/managing-connection-roles/editing-roles/role-permissions)
{% endcontent-ref %}
## How do I delete my messages on every server?
By deleting the messages normally, just right-click it and press Delete Message.
The same applies to editing and bulk deletes, the bot will manage on its own
{% hint style="info" %}
You can also use the `/message delete`, `/message edit` and `/purge` commands and they will have the same effect
`/message edit` will not work if the original message was replaced by a webhook
{% endhint %}
## My Patreon tier isn't working!!
Make sure you're in the support server, you **MUST** be in the support server for patron benefits to work
Check your roles in the support server, do you have the right tier role?
Let us know in the `#support` channel on the Support server.
{% hint style="success" %}
If all of our attempts fail we may refund your payment
{% endhint %}
## The channels are connected but no messages are being sent/received
1. Make sure all the channels are connected to the same connection by using `/info`
2. Make sure every channel has the same Age Restriction (NSFW) setting. SFW channels will never receive messages from NSFW channels
3. Make sure the bot can see the channels. You can check this by checking the member list on the right, or trying to mention the bot using `@`
4. The channel may have a custom direction set up. Check its direction using `/info`. \
A direction of `IN` means the channel can only receive messages\
A direction of `OUT` means the channel can only send messages\
A direction of `BOTH` means the channel can receive and send messages
5. Make sure the user/guild that is sending the message isn't muted or banned\
(`/moderation unban` and `/moderation ban`)
{% hint style="warning" %}
If all else fails, disconnect the dysfunctional channel, delete all the webhooks created by the bot in that channel, reconnect the channel
{% endhint %}
{% hint style="danger" %}
If the previous hint doesn't work, create a new connection and try again
{% endhint %}
## Can I see the source code?
This bot is a closed-source project. The code will never be available to the public and will remain a secret
{% hint style="success" %}
We know Open Source projects tend to have community participation and accelerate updates and bug fixes, but having it open source would be unfair to the patrons that pay to keep the public bot online\
\
If all patrons then decide to self-host the bot, the public build will be shut down due to a lack of funding
{% endhint %}
## Invite **Permissions Table**
| Invite type and link | Permissions |
| ---------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [Administrator](https://discord.com/oauth2/authorize?client_id=652938911642943498\&permissions=8\&scope=bot%20applications.commands) | `ADMINISTRATOR` |
| [Recommended](https://discord.com/api/oauth2/authorize?client_id=652938911642943498\&permissions=537259088\&scope=bot%20applications.commands) |